RIO GALEÃO

Building the most pleasant airport experience

The challenge

The Client

Antonio Carlos Jobim International Airport, popularly known by its original name Galeão International Airport, is the main airport serving the city of Rio de Janeiro in Brazil. As the country's second-busiest international airport, RIOgaleão will be the main gate for Olympic Games 2016.

The context

The main  goal was to design a mobile application that inspires confidence in customers and users. My mission was translate the user needs into a delightful and completely new experience working closely with Interaction designers and PMs following a tight and intense deadline to deliver the very first mobile product of RIOgaleão.

Structuring the information

When we started the project, the airport was in the process of repositioning the whole social and digital business model. With structured guidelines we started to prioritize features that will be simple, helpful and also useful for all the customers. Discovering and listing the needs thinking about features already inside a user journey. That was how we started creating a low fidelity flow. 

Wireframes

Working closely with Interaction designers helped me to visualize the user’s task flow. Despite our tight deadline and intense days of work, initially we started this step sketching on paper and defining the initial behaviors and structures. One of the core challenges in this project was to define and prioritize the features being functional and rational. After that step I sketched it on paper and continued to define the design on mockups. 

Design process

The inicial process was about adapting colors from the initial brand guidelines, imagery, contents and components, translating into digital solutions. We wanted this app to really reflect the right feeling of the city. 

I then led a couple of explorations and research trying to validate our initial thoughts and sketches learning where to improve. After a few days of iteration, I had a solid direction and moved on to a polished visual exploration and generated another interactive prototype to test with our professionals.

Searching for a flight

 I created more than dozen iterations of a single piece of a new way to visualize the flight list. To paraphrase the words of our client, we wanted to create something really unique, that would stand out and be definitely different for any other mobile solution done so far. 

A different perspective

The challenge in terms of design was to create a  system that can quickly show the most relevant data about each flight.

Following a flight

After find your flight and check all the basic informations, you could follow it. Then you get notified about any changes and status on real time.

Flight Details

All the flight informations clean and direct. The user definitely doesn't need to spend time checking unnecessary stuff. At the very first view a custom header map informs if the flight is nacional (airplane flying inside the country map) or internacional (airplane flying outside the country map).

Swipe to discovery

We developed an easy navigation to access the main features from home screen.

A simple swipe left and you access the list of real time flights.

A simple swipe right and you access the airport map where you can explore and get directions to your favorite restaurant or store.

Swipe to discovery

We developed an easy navigation to access the main features from home screen.

A simple swipe left and you access the list of real time flights.

A simple swipe right and you access the airport map where you can explore and get directions to your favorite restaurant or store.

Exploring the airport

Galeão understood the importance of combining the digital and physical world to deliver a more complete experience. More than 3.000 beacons were implemented around, making it the first airport in Latin America to offer indoor navigation. I worked on a different way to translate and design an useful method to access the list of restaurants, services, airline companies and stores around the airport.

Search through terminals

The navigation between terminals should be easy and agile. Search by category makes faster than just search by name.

Restaurants and stores

Using geolocation, you can find the best restaurant to have dinner or even the best place to grab a coffee while you're waiting your flight.

Icons

One of the most interesting tasks on this project was to create a new iconic language to translate each weather possibility on the home screen. This new language was developed keeping the legacy identity and also was built to be easily applicable and replicable in digital environment.

Additional credits

Company: Fjord
Year: 2015

Priscila Nakazato - Program Manager
Bruno Perez - Senior Interaction Designer
Carol Bastos - Interaction Designer
Rodolpho Henrique - Visual Designer
Emiliano Chinchelli - Design Director

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